Monday, December 20, 2010

la la latte


probably the most adorable coffee I’ve ever had.

2010-12-20 14.06.56

I was all around downtown today finishing up my Christmas shopping before I pack up to go home to be with family. Some rough news hit my family on Sunday so it was nice to enjoy the good weather and just focus on the holidays!

At one of my favorite coffee shops I encountered a bit of an unpleasant surprise – not just a lunch rush, but a lunch rush staffed by EXTREMELY grumpy employees. Now, I’ve worked every kind of customer service there is – food industry, retail, retail during the holidays, telemarketing, and summer camps (if you don’t think summer camps are a customer service industry, just think about the parent aspect for a bit! ;)..). I understand bad days, bad customers, and working through those difficulties. But being in that coffee shop made me feel so unwanted and so physically uncomfortable that it took all of my willpower to stay in that line and wait for my coffee instead of running back to my car!

It really turned me off of the whole experience for awhile. As a social scientist, it’s my job (and passion!) observing situations and picking out and analyzing social cues. So I tend to receive them about 10x stronger than most people, and often have to hold back my responses accordingly. Or, on the other side of the spectrum, I won’t respond at all because I’m so involved in watching in thinking. Sometimes I forget how to be normal. I think that happens when you go to a tech school though!

Anyway. Even though being in the shop was a very unpleasant experience I couldn’t help but grin as soon as I was handed my drink. How freaking adorable is that?! I couldn’t stay mad after that. And then I hit up my other favorite coffee place and had a much better customer service experience, and all was right in the world :). The end!

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